You can start using your product the first of the month following your purchase.

Example: If you purchase the GWSW product on January 15th you will be able to use your benefit on February 1st.

Virtual Primary Care:
Choose your own primary care physician and bring the office to your fingertips.

Labs:
Choose from more than 2,000 clinical labs offering more than 1,200 diagnostic tests.

Prescriptions:
Benefits accepted at more than 70,000 in-network pharmacies.

Advocacy:
Get protection from the high costs of a broken healthcare system.

Consulting:
$0 fee to connect with someone who has been where you are and understands.

No, the GWSW product in NOT insurance.

GWSW offers a 30-day free look period. This means that if you decide within the first 30 days that our product isn’t right for you, you can get a full refund.

To become an affiliate simply click here (link) and fill out the form.

Customers can cancel their membership by simply calling GWSW at (469) 936-GWSW (4979)

Quest Select™ is a voluntary program that allows you to obtain outpatient laboratory testing* at no cost to you. When your doctor orders lab testing, you can reduce or eliminate copays and/or deductibles by showing your Quest Select™ card and asking to use your Quest Select™ benefit. The testing must be covered and approved by your health benefit plan, and your physician or phlebotomist must indicate that you have Quest Select™ coverage on a Quest Select™ requisition which accompanies your specimens to Quest Select™.

No. This is a voluntary, member-driven program. However, if you choose not to use Quest Select™ your normal benefits will apply.

No. It simply provides you the option to receive covered outpatient laboratory testing at low or no out-of-pocket cost to you*

If you don’t use Quest Select™, you and your health benefit plan pays some or all of the cost for covered outpatient lab tests.

The program covers diagnostic outpatient laboratory testing, provided the tests have been ordered by your physician, are covered under the formulary, are approved by your health benefit plan, and you have remembered to tell your doctor to use Quest Select™. Outpatient lab work includes:

• • Blood Testing (eg, cholesterol, CBC)


• • Cytology and Pathology (eg, pap smears, biopsies)


• • Urine Testing (eg, urinalysis)


• • Cultures (eg, throat culture)

This Quest Select™ program does not cover:

• • Lab work ordered during hospitalization.


• • Lab work needed on an emergency (STAT) basis and time-sensitive, esoteric outpatient laboratory testing such as fertility testing, bone marrow studies and spinal fluid tests.


• • Lab work performed without the use of your Quest Select™ benefit.


• • Testing that is not approved and/or covered by your current health benefit plan.


• • Not All Lab Codes Are Included in Quest Select™

Simply present yourself as a Quest Select member.

Members already have plenty to worry about, which means our goal is to make the user experience as pleasant as possible. In a world bombarded by red tape and endless run-arounds, our process couldn’t be any easier:

• Members login and search for their medication.
• The pricing engine will instantly let them know if PAP is available for the drug. If so, they simply select “Request Assistance.”
• Fill out the 2-minute form and click submit.
• Within 24-hours, a live Customer Care Specialist will contact the member and finalize the process.
• Once approved, members will be notified by email.

Specialty cost-support programs are real and viable. Many of these processes have been around for over fifteen years. Most of these programs are specially designed for members who have some form of health benefit coverage.

Funding comes from various benefactors, including public and private organizations, grant programs and other endowments. Many sponsors are healthcare organizations focused on maintaining a gateway to specialty drugs.

Most members will see little or no out-of-pocket cost for specialty drugs that receive cost-support. When a specialty drug claim is processed through BestChoice Rx, it is automatically flagged for a prior authorization review. This ensures that the specialty drug is appropriately used in keeping with medical necessity requirements. While this clinical review is in process, an administrative review is also done.

During the administrative review, a financial case supervisor places a welcome call to the member to enroll them in the program. The program enrollment interview takes about 10 minutes, the case supervisor will discuss cost-support options and requirements with the member. Any forms requiring member verification will be assessed during this interview. The entire process takes 14–28 days for the final approval from the manufacturer.

No, the program is specifically designed to ensure that your members will not experience a delay or disruption to their treatment regimen.

No, the program includes medications only sourced in the United States.

No, this is an important advantage of the program. The Prescription Assistance Program does not exclude specialty drugs. If cost-support is available, the financial case supervisor works closely with the member to access it. If not, the program provides several other cost-support options that can be considered.

With XP Health, you have access to:

• A comprehensive, in-person eye exam or an online prescription renewal
• Prescription eyewear - eyeglasses and contact lenses
• Non-prescription eyewear - computer glasses

XP Health makes it easy to find the perfect eyewear for your needs. Do a quick digital face scan and answer a few questions to get personalized frame recommendations. Then, pick out frames to try on virtually or from the comfort of your home.

Anytime you or your dependents need a comprehensive eye exam or prescription glasses, nonprescription glasses (computer glasses and sunglasses), or contact lenses, look to XP Health. With access to online options, you’ll save time, and with wholesale pricing, you’ll save money!

XP Health has partnered with NVA (National Vision Administrators) to provide standard, comprehensive eye exams. You have access to a vast network of providers. Simply:

• Find your vision provider using our provider tool at xphealth.co/nva-search
• Bring your digital member ID card to your appointment and tell the provider your benefit is administered through NVA
• During the exam, ask your doctor for your Pupillary Distance(PD). You will need this when ordering eyeglasses on the XP Health marketplace

For more details visit NVA and Your Eye Exam Coverage.

If you’re not fully satisfied with your order, we’ll make it right! Within 30 days of delivery, return or exchange your glasses or unopened box of contacts.

All XP Health eyeglasses are carefully aligned by our trained professionals, but we understand that sometimes your eyeglasses may need a few more adjustments to fit perfectly.

Follow this simple fit guide to customize your eyeglasses for comfort and fit. And if you have any more questions, please don’t hesitate to contact our member experience team.

Sometimes, you need to touch and try on frames before making a selection. With our Home Try-On kit, you can select up to six frames from our eligible collection, and we'll send them to you for six days, allowing you to try on new looks from the comfort of your home.

For more details visit Home Try-On Kit

It’s easy to get started and make the most of your vision care program:

1. Activate your account by signing up at xphealth.co/sign-up
2. Add and manage dependent family members on the Members page within your Account section
3. Take a face scan to get personalized frame recommendations

For more details visit Getting Started Overview and Adding Family Members to Your Account

At XP Health, we believe in transparent pricing. For maximum savings we recommend our XP Health marketplace where you'll benefit from direct-from-warehouse rates and exclusive discounts, ensuring no hidden fees or surprises when ordering eyewear and contacts.

You can email concierge@xphealth.co or reach out to XP Health’s member experience team via the chat function on the XP Health website.

Kindly Human offers Peer support that is accessible 24/7 from the convenience of your desktop or mobile device. You can listen to Peer stories, and have anonymous one-on-one calls with Peer Listeners about everyday challenges and situations. Additional support pathways through resources and benefits are also matched to your support searches.

• Visit kindlyhuman.io/ and click on “Sign Up” or “Register” at the top of the homepage.
• Enter your email address and create a password.
• Follow the on-screen instructions to complete your profile setup.

Kindly Human is available via any web browser on both desktop or mobile device.

You’ll need your email address, and we will ask you to set up a password. After this you will be asked for basic personal information such as your name and date of birth to activate your account.

Click the “Forgot Password” link on the login page. Enter your email address, and you will receive instructions on how to reset your password.

Contact Kindly Human’s support team via email at support@kindlyhuman.com.

Once logged in, navigate to the “My Program” tile where you can update personal information.

After logging into your account, you will be able to type a keyword or challenge area into the search bar and we will match you with related Peers and resources. You can listen to Peer audio stories, schedule a call, or explore resources.

A Peer is someone who has lived through various life experiences, similar to those you may be facing. They are individuals from different backgrounds who offer encouragement, validation, and a fresh perspective based on their own journeys.

Kindly Human Peer Listeners are trained individuals who undergo a rigorous selection and training process. They provide empathy and understanding through one-on-one conversations but are not licensed practitioners.

Yes, your privacy is our top priority. All conversations are confidential, and we ensure that your personal information is protected according to our privacy policy.

Yes! When you search for a specific topic of support we will surface Peers and Peer Listeners that align to your search. You can schedule connections often within the same day with many of our Listeners. You will be able to see Listeners’ schedules and you can pick the time that best matches your needs.

When you connect with one of our trained Peers on a Kindly Human call, they will start by simply asking how they can help you today. Your Peer will create a safe and supportive space for you to share what’s on your mind.

During the conversation, the Peer may share their own life experiences and how they handled a similar situation. This helps to create a deeper connection and lets you know you are not alone in what you’re going through. The focus is always on listening empathetically, offering support, and helping you feel heard and understood.

Listeners are available 24/7, so you can reach out whenever you need support. We aim to have listeners ready to connect with you at any time.

Peers offer support from a lived-experience perspective rather than from a clinical standpoint. Peers provide valuable support and understanding but do not diagnose or treat mental health conditions.

Speaking with a Peer can provide a sense of connection and understanding from someone who has “been there.” It can help you feel less alone, offer validation for your feelings, and introduce new ways of looking at your situation.

You can discuss a wide range of life challenges such as stress, relationships, work-life balance, emotions, personal growth, and more. They are here to listen and provide support on topics that matter to you.

If you’re not satisfied with a Peer Listener connection, please provide feedback through our support channels. You can do this directly through the My Profile section of the platform or email us at support@kindlyhuman.com. We take feedback seriously and will do our best to address any concerns.

When you search topics we will not only surface related Peers, but we will also match you with national resources and support tools that you have through your organization.

Yes, Kindly Human provides 24/7 access to Peer stories, Peer Listeners, and resources, ensuring that you can reach out for support whenever you need it, no matter the time of day.

If you have more questions, please reach out to Kindly Human’s support team by emailing support@kindlyhuman.com. We are available to assist with any inquiries or challenges you may have.